SiteSupport -IT Consultants - IT Support Emerald – Computer Consultants

IT Support for Business

info@sitesupport.com.au

+(07) 4987 7557

    WHO ARE WE

    Emerald Based Business IT Consultants

    IT Support in Emerald has been the heart of our operation for the last 12 years. We strive to provide our clients with an IT support experience beyond the basic "break-fix" level. Thanks to our unique support model and software tools, our clients know that their IT systems are being monitored and in good hands. This model also enables us to support clients as far away as Brisbane and Cairns.

    Current Projects


    Website Development


    Server and Network


    Software Development


    Consultation

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    Responsive and reliable support

    Priority support available

    Experienced consultants

    Practical and realistic advice for your business

    No tech jargon


     
    WHAT CAN WE DO

    Priority Support Plans

    Priority Response
    Clients on our priority support plans are responded to with the highest priority at all times.
    System Reporting
    Detailed system reports generated from our software tools are provided to our priority clients on a regular basis so there is never any doubt about the state of their system
    No Hidden Costs
    Priority clients know how much IT will cost them for the year making it easier to budget and manage business finances
    Flexibility
    Our support contracts are flexible and customized to suit each client both in terms of cost and service provision


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    A Better way to Manage Business IT

    If you are still managing your IT by the old "Break/Fix" model you could be risking major data loss and failure.

    Compare the traditional break/fix model to our Managed IT Service in the table below.

    Break-Fix Managed Services
     The break-fix IT support provider has no incentive to make your network as stable as possible.  You pay a fixed monthly fee for us to keep your network up and running, no matter what.
     They make money every time you have a problem.  There is no limit to the number of hours you can use.*
     They don’t invest in network management tools because there is no incentive for them to do so.  We are incentivized to keep your network as stable as possible!
     You don’t benefit from the latest network management and automation systems.  We do all of the proactive maintenance we can to achieve optimal network stability
     It’s often a “best effort” service – response times are variable and guarantees are seldom made.  In order to achieve that, we’ve made significant investment in the latest network management systems.
     If the break-fix IT support provider works slowly, they make more money.  You enjoy the benefits of enterprise-level automation and monitoring systems.
     If they attend to the same problem more than once, you get double-billed for it.  Our response times are backed by a comprehensive SLA.
     Your greatest IT disasters are their most profitable jobs.  Extended support hours and technician access.
       Full access to all job information.
       Reduced costs for other IT related products and services.
       Full access to all job information.
       *Depending on service agreement level.

    With our Managed IT Services, your IT will be managed proactively so the likelihood of nasty surprises, downtime and ongoing issues is greatly reduced and often eliminated.

    Latest Projects

    See what SiteSupport is working on

    Contact SiteSupport

    We can help you manage your IT better!

    SiteSupport -IT Consultants - IT Support Emerald – Computer Consultants